Refund policy
Returns and Exchanges
At The Only Soap, we want you to be completely satisfied with your purchase. If you are unhappy with a product for any reason, please contact us and we will do our best to make it right. Due to the nature of our products, returned soaps cannot be resold. However, we may offer a refund, replacement, or store credit for products that are:
• Defective
• Damaged during shipping
• Incorrectly shipped
• Not as described
Requests for refunds or replacements must be made within 14 days of in-person purchase and 14 days of delivery for an online purchase. If requested, please return the product in as close to its original condition as possible so we can evaluate the issue. We also ask that you provide a brief explanation of the reason for the return. Approved refunds will be issued to the original payment method within 3 business days after we receive and inspect the returned product.